Last Updated: 20251211

1. Overview

We ship all orders to the United States using Standard Shipping. All times below are in business days (Monday–Friday, excluding public holidays).

Total Delivery Time = Order Processing Time + Transit Time

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.

• Processing time is included in the total delivery estimate below.

3. Shipping Method & Fees

Standard Shipping

Free Shipping

• Free shipping on orders over $50.

• Free shipping uses the same delivery schedule as above.

Shipping fees are automatically calculated at checkout.

4. Duties & Taxes

• All U.S. import duties and taxes are included in the shipping cost.

• Customers will not pay additional fees upon delivery.

5. Order Tracking

• After your order ships, a tracking number will be sent to your email.

• You can track your order via our website.

6. Shipping Address & Responsibility

• Please provide a complete and accurate shipping address at checkout.

• We are not responsible for delays caused by incorrect or incomplete addresses.

7. Lost or Damaged Shipments

• Report lost or damaged shipments within 7 business days of the expected delivery date.

• We will provide a replacement or refund according to our Returns & Refunds Policy.

8. Changes to Shipping Policy

We reserve the right to update this policy at any time. The version posted at the time of your order applies.

9. Contact Us

Email: ping@torqest.com